FAQ
FREQUENTLY ASKED QUESTIONS
Got Questions? I’ve Got Answers!
Planning the perfect murder mystery party can be a thrilling adventure, but I understand that you might have questions along the way. Check out my frequently asked questions below for helpful tips and information. If you can’t find the answer you’re looking for, please don’t hesitate to contact me.
**PLEASE NOTE THAT ALL MY GAMES ARE IN ENGLISH ONLY – and there are no Zoom options available**
What Kind of Murder Mystery Madness is This?
Let’s face it, murder mystery parties can be a bit stuffy. Not here! My parties are like your favorite sitcom, but with a touch of whodunit. I’m Line, the mastermind behind the mayhem, and I love to shake things up.
All my stories are fresh out of my imagination, so you won’t find any recycled plots here. We’re talking one killer, but sometimes there’s more than one victim – because why not add a little extra drama?
I believe in letting your inner detective shine! That’s why my parties are more like a choose-your-own-adventure than a strict script. You get the lowdown on your character, but then it’s up to you to bring them to life. So, ditch the stiff formalities and get ready to mingle, laugh, and uncover the killer!
General Information
Game Play and Customization
Purchasing and Delivery
Reviews and Feedback
Your feedback is the key to unlocking even more thrilling murder mysteries!
I’m always on the hunt for ways to improve, and your input is invaluable. As a one-woman show crafting every aspect of MortalCase, I’m committed to delivering top-notch games.
If something isn’t quite perfect, please let me know before leaving a review. I’m eager to make things right and ensure your party is a smashing success!
To show my appreciation for your honest feedback, I’m offering a 20% discount on your next purchase. Simply reach out to claim your coupon code.
Custom and Personalized Orders
I’m excited to offer a wide variety of murder mystery party themes to suit every taste!
While I currently don’t offer fully customized orders, I’m always happy to help you find the best fit for your event.
Feel free to reach out with your ideas, and we’ll work together to create an unforgettable experience.
Love It Guarantee! (Return Policy)
For digital items the standard policy is that there are no refunds or returns.
BUT! I have a “Love It Guarantee”, because I take pride in providing high-quality games and strive to ensure your complete satisfaction. I offer a 7-day full refund of your order, if you don’t love your new Murder Mystery Game!
If you encounter any issues with your purchase, please don’t hesitate to contact me. I’m here to help!
My home office opening hours
Please note I am in Denmark (the EU) and there is a time difference but I will respond to any messages as soon as possible, I am online daily Monday-Friday. Weekends are my family time so you may experience a delay before getting a response.
Shop Hours:
Mon-Friday – 12.00 am-17.00 pm GMT+1
Saturday – CLOSED
Sunday – CLOSED